The Christmas return period is extended from December 1 to January 19, 2025. Returns will always be accepted if the device has no obvious signs of use, tempered glass installed, missing accessories, instructions, software modification or similar and may suffer a depreciation or invoice for the labor used.
WITHDRAWAL (Returns)
The return will be accepted as long as the date of the kiboTEK sales invoice to the customer does not exceed 14 calendar days from its issuance.
All merchandise must be returned in its original packaging, in perfect condition, with all its accessories Y properly protected so that it does not suffer damage during transport. If the device has obvious signs of use, tempered glass installed, missing accessories, instructions, software modification or similar, it may suffer a depreciation or be invoiced for the labor used. A label will be provided so that you can return the device to the nearest post office within the following 24/48 hours after receiving the duly completed withdrawal form.
The costs of the return will be borne by the customer, both the outward and the return. The return costs for the round trip to the peninsula will be applied as follows:
€ 12 for smartphones and small accessories, € 19 for Pandoras box and large accessories or gadgets, and € 30 for TV and Urban mobility.
For the Balearic Islands, € 15 for smartphones and small accessories, € 22 for Pandoras box and large accessories or gadgets, € 35 for TV and Urban mobility.
For orders outside of Spain on the Peninsula or the Balearic Islands (i.e., the Canary Islands or the rest of Europe), the customer must send us the product at their own expense.
These amounts already have VAT included, they will be deducted from the amount to be refunded.
The device must be shipped factory restored without associated accounts. It is important that when the restoration is to be carried out, deactivate the gmail backup option, so that when you start the device it is not linked to your gmail account.
Due to their nature, any type of product whose operation implies any type of direct contact with any part of the body, such as headphones, masks or activity / smartwach bracelets, whose packaging is unsealed or has signs of use no matter how minimal they are. If the return is not admitted for any of these reasons, the product will be returned to the customer with postage due. In devices that require it, such as portable consoles or similar, the right of withdrawal of purchase will be totally nullified if the security stickers of the SD cards or stickers on the security screws are removed.
Refuse delivery
In the event that the customer refuses delivery, the return shipping costs will be charged and will be deducted from the total refund of the order. In the case of the peninsula, the return costs amount to €12, while for the rest of Europe they are €29, VAT included.
To make a return, you must contact us through our contact form in your client area or by sending us an email to sat@kibotek.com, indicating that you want to request the return of a product and its Order Number. You can download and fill out our withdrawal form which must be attached by email.
At all times you will have help from our team in case you have doubts in the withdrawal process.